Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
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DO YOU HAVE ANY QUESTIONS ?
We’d love to hear from you! If you have any questions about our products, shipping, orders, or anything else, please don’t hesitate to get in touch. You can contact us by filling out the form, sending us an email, or giving us a call.
Our support team is always ready to assist you and provide the information you need. We aim to respond as quickly as possible and make sure your experience with us is smooth, helpful, and enjoyable.
CONTACT US
Phone: (+30) 697 208 2179
Email: [email protected]
Free standard shipping
on all orders above 150€.
Support reply
within 24h
FREQUENTLY ASKED QUESTIONS
Yes, the product you receive will match the images displayed on our website. Please note that slight variations may occur due to lighting, screen settings, or the natural characteristics of certain materials such as stones.
To keep your jewellery looking its best, we recommend storing it in a dry place and avoiding contact with water, perfumes, and harsh chemicals. Cleaning gently with a soft cloth will help maintain its shine over time.
Shipping times depend on your location. Orders are usually processed within 3–5 business days and delivered shortly after dispatch. You will receive a confirmation email with tracking information once your order has been shipped.
If you are not completely satisfied with your purchase, you may return or exchange the item within the specified return period. The jewellery must be unused and in its original packaging. Please contact our support team to start the return process.
Some of our jewellery pieces are restocked depending on availability and demand. If an item you love is currently out of stock, there is a good chance it may return in the future. We recommend checking back regularly or contacting our support team for more information about upcoming restocks.
