Privacy Policy (GDPR)

This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website.

Data Controller 

Myrto Katramadou E.E. – MK Jewellery
VAT ID: EL802459316
Address: Miltiadou 1, Kifisia 14562, Greece
Email: [email protected]

What Data We Collect

We may collect and process the following categories of personal data:

  • Identity & Contact Data: name, email address, phone number, billing and shipping address
  • Order & Transaction Data: products purchased, order value, payment status
  • Communications: any messages or emails you send to us
  • Technical Data: IP address, browser type, device information, and cookies (where consent is given)

Why We Use Your Data (purposes)

We process your personal data for the following purposes:

  • To process and deliver your orders
  • To manage customer support, returns, and refunds
  • To comply with legal and tax obligations
  • To improve our website and services (analytics), where you have given consent
  • To send newsletters or marketing communications, where you have given consent

Legal Bases

We rely on the following legal bases:

  • Contract: to fulfil your order
  • Legal obligation: for tax and accounting requirements
  • Legitimate interest: for fraud prevention and website security

Consent: for analytics, marketing cookies, and newsletters

Who We Share Data With (processors)

We may share your data with trusted third-party service providers:

  • Hosting provider
  • Payment providers: Piraeus Bank e-POS (credit/debit cards), PayPal
  • Courier/shipping partners: DHL and other local courier partners depending on destination
  • Email marketing provider: Mailchimp
  • Analytics/Ads tools: Google Analytics and, where applicable, Meta (Facebook) Ads Pixel

All partners are required to process your data securely and only for specified purposes

International Transfers

If any of our service providers are located outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, in accordance with GDPR.

Data Retention

We retain personal data only as long as necessary:

  • Order and financial records are kept for 5 years, as required by applicable tax laws
  • Marketing data is retained until you unsubscribe or withdraw your consent

Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

You also have the right to lodge a complaint with your supervisory authority, such as the Hellenic Data Protection Authority.

Contact For Privacy Requests

For any privacy-related requests, please contact:
[email protected]

Cookies Policy

We use cookies and similar technologies to ensure the proper functioning of our website and to improve your experience.

Types of Cookies We Use

  • Strictly necessary cookies: essential for website functionality (e.g. cart and checkout)
  • Preferences cookies: remember your settings and preferences
  • Analytics cookies: help us understand how visitors use our site (optional)
  • Marketing cookies: used for advertising and remarketing (optional)

Cookie Consent

Upon your first visit, you can accept or reject optional cookies through the cookie banner.

You can update your preferences at any time via the “Cookie Settings” option on our website.

Cookie Settings

Cookie settings allow you to control which optional cookies are enabled (e.g. Analytics and Marketing).

Strictly necessary cookies cannot be disabled, as they are essential for the operation of the website.

Your preferences are stored and respected for future visits.